How can I get an update on the status of my order?Updated 10 months ago

To receive an update on the status of your order, please send an email our customer service team at [email protected] We can provide information on expected shipment dates and any potential delays, especially during high volume periods such as holidays. In general, custom engraved or cut orders take approximately 8-12 business days to produce. Orders including pieces from the Madi Nelson collection (vertical names and dates) have an approximate 4 week production timeline.