How can I get an update on the status of my order?Updated 9 months ago

To receive an update on the status of your order, please send an email our customer service team at [email protected] We can provide information on expected shipment dates and any potential delays, especially during high volume periods such as holidays. In general, custom engraved or cut orders take approximately 8-12 business days to produce. Orders including pieces from the Madi Nelson collection (vertical names and dates) have an approximate 4 week production timeline.