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tinytags

Questions? Comments? Need help with an order? Our customer service team is here to help! Whether you are shopping for a baby shower gift, Mother's Day gift or the perfect jewelry for your wife to celebrate her children, we can help you pick the perfect necklace or bracelet.

Contact Tiny Tags | USA Based Customer Service | Jewelry Help

Custom orders take approximately 8 to 15 business days to produce (except for the Madi Nelson Collection which is approximately 4 weeks for production). 
Once your order is made and ready to ship, we will send a shipping notification email along with your tracking. 
Ready to Ship items typically ship within 24 hours Monday-Thursday and same day on Fridays when ordered by 12pm EST.
If you need a gift ASAP, please visit our RTS Collection found here: Ready to Ship - Classic Jewelry for Moms in Gold or Silver | Tiny Tags

When will my order ship?

Tiny Tags is happy to offer returns within 30 days of purchase on any non-custom/ready-to-ship item. Personalized and 14k gold pieces (except the 14k gold mama script nameplate) are not eligible for a return since each piece is made to order. We do offer exchanges on chains if you prefer a different length. Please note, for domestic returns there is a $5 return shipping fee and for international returns, the buyer is responsible for the shipping fee.

What is your return policy?

We are happy to help you with a chain exchange on new and unworn chains within 30 days of purchase. Please send an email to info@tinytags.com with your name, order number and what chain length you need, we will provide a postage paid return label, pricing and further instructions.

How can I exchange my chain?

If your order is still in production, we can change your shipping address and/or shipping method. Please reach out to info@tinytags.com with your name, order number and new address or date that is requested for delivery. We will reply as quickly as possible with a shipping estimate and can discuss different shipping methods and delivery timelines.

How can I change my shipping address/method?

We offer chain lengths from 14" up to 24" depending on the style of necklace. Please refer to our helpful size guide which can be found here:
Chain & Tiny Tags Sizing | Tiny Tags

What chain lengths do you have available?

Our custom orders go in to production almost immediately. Making a change to your order may not be possible, but if the order has not been started or shipped yet, we will do our best to accommodate a change or cancellation.
While we can't guarantee that we can change or cancel your order, please email us at info@tinytags.com as quickly as possible with your first and last name, order number and request for change or cancellation.

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