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Questions? Comments? Need help with an order? Our customer service team is here to help! Whether you are shopping for a baby shower gift, Mother's Day gift or the perfect jewelry for your wife to celebrate her children, we can help you pick the perfect necklace or bracelet.

Contact Tiny Tags | USA Based Customer Service | Jewelry Help

Hi there,

Personalized orders take approximately 8 to 16 business days to produce before shipping. Madi Nelson Collection pieces can take 4 weeks to produce before shipping. 

If you need your order faster, please email info@tinytags.com as we can expedite some orders in the US.


Please email romy@tinytags.com for all collaboration inquiries. ☺

Please email <a href="mailto:romy@tinytags.com">romy@tinytags.com</a> for all collaboration inquiries.&#xA0;&#x263A;&#xA0;

Collaborate with Tiny Tags

If your Tiny Tags necklace chain or clasp has a fault or breaks, we apologize for the inconvenience and are committed to resolving the issue. For our products, we offer a one-year limited warranty which covers any defects in materials or workmanship.

If your Tiny Tags necklace chain or clasp has a fault or breaks, we apologize for the inconvenience and are committed to resolving the issue. For our products, we offer a one-year limited warranty which covers any defects in materials or workmanship. Within this period, we&apos;ll replace or repair your chain at no cost to you. If you&apos;ve discovered a fault or need a repair, and it&apos;s been less than a year since your purchase, please provide us with your order number or the original purchaser&apos;s name.If the chain breaks outside the warranty period or you require a repair service such as chain length adjustment, we offer paid repair services, which include the cost of labor and return shipping. After we receive your broken piece, repairs are expected to take around 5 weeks due to current limited staffing, but rest assured we will do our best to return your jewelry as quickly as possible.In scenarios where an online purchase of a new chain is more suitable, we can direct you to the appropriate product on our website. For all your concerns, contact us with your order details and current shipping address, and we will guide you through the process and provide further instructions, including how to send back your necklace for repair if needed. Additionally, if you&apos;ve just encountered an issue with your purchase, we may, at our discretion, provide you with a replacement outside of the warranty period.Please ensure that any chains sent back for replacement or repair are packaged securely to prevent any further damage during transit. We recommend using a small ziploc bag and a well-taped envelope or bubble mailer for shipping back to us.

What is Tiny Tags' chain replacement or repair policy?

Thank you so much for shopping with Tiny Tags. We understand the excitement and anticipation in receiving your specially crafted order. Our custom engraved or cut orders, typically have a production timeline of approximately 8-12 business days. This

Thank you so much for shopping with Tiny Tags. We understand the excitement and anticipation in receiving your specially crafted order. Our custom engraved or cut orders, typically have a production timeline of approximately 8-12 business days. This timeframe is diligently listed on the product page as well as on your order confirmation for your convenience.Should your order include pieces from our Madi Nelson Collection, including vertical names and dates and pave vertical names and dates, have a production timeline of approximately 4 weeks.Rest assured, the moment your item is ready to be shipped, we will promptly send a shipping notification email along with the tracking details. In case of any delays or if the order volume is exceptionally high (especially around busy times of the year) there might be slight delays and we appreciate your patience in such scenarios.If you need the order by a specific date or have any concerns, please feel free to reach out. Our team is always ready to assist and, if possible, we can explore expedited production or shipping options to accommodate your requests.

How is the production timeline for custom orders and when can I expect my order to ship?

At Tiny Tags, we strive to ensure that your order is delivered promptly and securely. For shipping, we mostly rely on USPS for our deliveries. We offer upgraded shipping options at checkout, including USPS Priority and USPS Express for an additional

At Tiny Tags, we strive to ensure that your order is delivered promptly and securely. For shipping, we mostly rely on USPS for our deliveries. We offer upgraded shipping options at checkout, including USPS Priority and USPS Express for an additional fee.&#xA0;If you encounter any delivery problems, such as a delay beyond the expected delivery date or a tracking status that indicates &apos;delivered&apos; but you haven&apos;t received the package, we recommend the following steps:<ul><li>Check with neighbors or a centralized mailbox, as there can be cases of misdelivery.</li><li>Wait for an additional 3 business days as packages sometimes show up within this timeframe.</li><li>Contact us if the issue persists, we can file a claim with USPS on your behalf and seek a resolution.</li></ul>We sincerely apologize for any inconvenience or frustration caused by shipping issues and we are committed to refunding shipping charges where errors have occurred on our part. Your satisfaction is paramount, and we will keep a close eye on the tracking to ensure delivery is completed as soon as possible.

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Collaborate with Tiny Tags

What is Tiny Tags' chain replacement or repair policy?

How is the production timeline for custom orders and when can I expect my order to ship?

What shipping options are available and what do I do if there is a delivery issue?

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