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tinytags

Questions? Comments? Need help with an order? Our customer service team is here to help! Whether you are shopping for a baby shower gift, Mother's Day gift or the perfect jewelry for your wife to celebrate her children, we can help you pick the perfect necklace or bracelet.

Contact Tiny Tags | USA Based Customer Service | Jewelry Help

Shipping & Tracking

Tiny Tags policies for order change, cancels, gift purchases and international availability.

Order management

Tiny Tags is happy to offer a 30-day free return and/or exchange policy on any non-custom/ready-to-ship item that you aren’t completely in love with.

Returns and Exchanges

Tips and tricks to help you choose the perfect Tiny Tag collection as well as the steps to keep your Tiny Tag looking like new.

Sizing, Materials and Care

Here at Tiny Tags we take stand by our quality and work. We offer a one-year warranty on all Tiny Tags in the event of any manufacturing errors or defects. If anything should happen to your Tiny Tags, we are happy to provide repair and refurbishing.

Warranty and Repairs

Gifts

Please email romy@tinytags.com for all collaboration inquiries. ☺

Please email <a href="mailto:romy@tinytags.com">romy@tinytags.com</a> for all collaboration inquiries.&#xA0;&#x263A;&#xA0;

Collaborate with Tiny Tags

If your Tiny Tags necklace chain or clasp has a fault or breaks, we apologize for the inconvenience and are committed to resolving the issue. For our products, we offer a one-year limited warranty which covers any defects in materials or workmanship.

If your Tiny Tags necklace chain or clasp has a fault or breaks, we apologize for the inconvenience and are committed to resolving the issue. For our products, we offer a one-year limited warranty which covers any defects in materials or workmanship. Within this period, we&apos;ll replace or repair your chain at no cost to you. If you&apos;ve discovered a fault or need a repair, and it&apos;s been less than a year since your purchase, please provide us with your order number or the original purchaser&apos;s name.If the chain breaks outside the warranty period or you require a repair service such as chain length adjustment, we offer paid repair services, which include the cost of labor and return shipping. After we receive your broken piece, repairs are expected to take around 5 weeks due to current limited staffing, but rest assured we will do our best to return your jewelry as quickly as possible.In scenarios where an online purchase of a new chain is more suitable, we can direct you to the appropriate product on our website. For all your concerns, contact us with your order details and current shipping address, and we will guide you through the process and provide further instructions, including how to send back your necklace for repair if needed. Additionally, if you&apos;ve just encountered an issue with your purchase, we may, at our discretion, provide you with a replacement outside of the warranty period.Please ensure that any chains sent back for replacement or repair are packaged securely to prevent any further damage during transit. We recommend using a small ziploc bag and a well-taped envelope or bubble mailer for shipping back to us.

What is Tiny Tags' chain replacement or repair policy?

Thank you so much for shopping with Tiny Tags. We understand the excitement and anticipation in receiving your specially crafted order. Our custom engraved or cut orders, typically have a production timeline of approximately 8-12 business days. This

Thank you so much for shopping with Tiny Tags. We understand the excitement and anticipation in receiving your specially crafted order. Our custom engraved or cut orders, typically have a production timeline of approximately 8-12 business days. This timeframe is diligently listed on the product page as well as on your order confirmation for your convenience.Should your order include pieces from our Madi Nelson Collection, including vertical names and dates and pave vertical names and dates, have a production timeline of approximately 4 weeks.Rest assured, the moment your item is ready to be shipped, we will promptly send a shipping notification email along with the tracking details. In case of any delays or if the order volume is exceptionally high (especially around busy times of the year) there might be slight delays and we appreciate your patience in such scenarios.If you need the order by a specific date or have any concerns, please feel free to reach out. Our team is always ready to assist and, if possible, we can explore expedited production or shipping options to accommodate your requests.

How is the production timeline for custom orders and when can I expect my order to ship?

At Tiny Tags, we strive to ensure that your order is delivered promptly and securely. For shipping, we mostly rely on USPS for our deliveries. We offer upgraded shipping options at checkout, including USPS Priority and USPS Express for an additional

At Tiny Tags, we strive to ensure that your order is delivered promptly and securely. For shipping, we mostly rely on USPS for our deliveries. We offer upgraded shipping options at checkout, including USPS Priority and USPS Express for an additional fee.&#xA0;If you encounter any delivery problems, such as a delay beyond the expected delivery date or a tracking status that indicates &apos;delivered&apos; but you haven&apos;t received the package, we recommend the following steps:<ul><li>Check with neighbors or a centralized mailbox, as there can be cases of misdelivery.</li><li>Wait for an additional 3 business days as packages sometimes show up within this timeframe.</li><li>Contact us if the issue persists, we can file a claim with USPS on your behalf and seek a resolution.</li></ul>We sincerely apologize for any inconvenience or frustration caused by shipping issues and we are committed to refunding shipping charges where errors have occurred on our part. Your satisfaction is paramount, and we will keep a close eye on the tracking to ensure delivery is completed as soon as possible.

What shipping options are available and what do I do if there is a delivery issue?

At Tiny Tags, we place great emphasis on ensuring customer satisfaction and product quality. If you discover any quality issues or errors with your products, such as defective items, incorrect engraving, or any other problem straight out of the box,

At Tiny Tags, we place great emphasis on ensuring customer satisfaction and product quality. If you discover any quality issues or errors with your products, such as defective items, incorrect engraving, or any other problem straight out of the box, we are committed to resolving these concerns swiftly.To address such issues, you should reach out to our customer service team with details of the problem. You may be asked to provide photographs or further details for verification. If it&apos;s determined that a replacement is necessary, we will send you a postage-paid return label, so you can send the defective or incorrect item back to us at no additional cost to you. Once we receive the returned item, we will process a replacement and send it to you as soon as possible. In certain cases, we may offer a rush on production to expedite the delivery of the correct or repaired item.In the case of a lost item in transit or an order that has not been received by the expected delivery date, we will open up an inquiry with the shipping carrier on your behalf and keep an eye on the tracking for updates. If the issue is not resolved within a reasonable period, we will remake the order and send it to you again.

What is Tiny Tags' process for addressing quality issues or errors with products?

We understand that personalization is important to our customers. However, once a piece is complete, we are unable to add engravings to it. We recommend ensuring that all desired customizations are made at the time of initial purchase to avoid any di

We understand that personalization is important to our customers. However, once a piece is complete, we are unable to add engravings to it. We recommend ensuring that all desired customizations are made at the time of initial purchase to avoid any disappointment. If you have other questions or if there&apos;s something else you&apos;d like to know about personalizing our products, please reach out to us for assistance.

Can I engrave the back of a charm after an initial purchase?

Yes, you can certainly purchase just the charm without a necklace. At Tiny Tags, we offer a variety of charms that can be bought individually to add to your existing jewelry. Individual tags and charms can be found here: https://tinytags.com/collecti

Yes, you can certainly purchase just the charm without a necklace. At Tiny Tags, we offer a variety of charms that can be bought individually to add to your existing jewelry. Individual tags and charms can be found here: <a href="https://tinytags.com/collections/single-tiny-tags" id="isPasted">https://tinytags.com/collections/single-tiny-tags</a>&#xA0;If you need any assistance or have further questions, please reach out to us at info@tinytags.com.

Is it possible to just buy a charm without the necklace?

All of Tiny Tags' engraved pieces, such as initials, are custom made to order and are not eligible for return. We emphasize the unique and personalized nature of each item, which means they are crafted specifically for you and cannot be restocked.

All of Tiny Tags&apos; engraved pieces, such as initials, are custom made to order and are not eligible for return. We emphasize the unique and personalized nature of each item, which means they are crafted specifically for you and cannot be restocked.

Are engraved items eligible for return?

If there is a concern that an order confirmation shows a mistake in the engraving, please reach out to us at info@tinytags.com as soon as possible. Oftentimes, what appears to be an issue may be a stock thumbnail photo or misinterpretation of the con

If there is a concern that an order confirmation shows a mistake in the engraving, please reach out to us at <a href="mailto:info@tinytags.com">info@tinytags.com</a> as soon as possible. Oftentimes, what appears to be an issue may be a stock thumbnail photo or misinterpretation of the confirmation. Our team will check the order details to ensure that everything will be engraved correctly according to your specifications.

What if my order confirmation shows a mistake in the engraving?

If you're looking to find the length of a chain from a past order, our team is able to look up this information for you. Please send us an email to info@tinytags.com and provide us with order number and/or full name of the purchaser and the approxima

If you&apos;re looking to find the length of a chain from a past order, our team is able to look up this information for you. Please send us an email to <a href="mailto:info@tinytags.com">info@tinytags.com</a> and provide us with order number and/or full name of the purchaser and the approximate date of purchase, and we will retrieve the order details for you.

Can you find out the length of a chain from a past order?

Yes, Tiny Tags can accommodate an extra letter for engraving on a mini dog tag in most cases. To request this special customization, place your order online and enter as much of the name as possible in the text field and leave a note in the notes sec

Yes, Tiny Tags can accommodate an extra letter for engraving on a mini dog tag in most cases. To request this special customization, place your order online and enter as much of the name as possible in the text field and leave a note in the notes section at checkout. Additionally, follow up with an email to customer service at <a href="mailto:info@tinytags.com">info@tinytags.com</a> providing the order number to ensure we flag the order for the extra character. While we can usually make this exception, note that the font size may slightly decrease to fit the additional letter on the tag.

Can Tiny Tags accommodate an extra letter for engraving on a mini dog tag?

Hello!. If you've received a necklace but need a longer chain, we're here to help. To proceed with an exchange, please send an email to us at info@tinytags.com with the original order number and/or the full name of the purchaser. With that informatio

Hello!If you&apos;ve received a necklace but need a longer chain, we&apos;re here to help. To proceed with an exchange, please send an email to us at <a href="mailto:info@tinytags.com">info@tinytags.com</a> with the original order number and/or the full name of the purchaser. With that information, we can look up your order and guide you through the process of exchanging the chain and paying any applicable difference in cost.Thank you for choosing Tiny Tags, and we&apos;re thrilled to assist you in enjoying your beautiful necklace with the perfect fit!

Can I exchange the chain of my necklace for a different length and how do I do that?

To receive an update on the status of your order, please send an email our customer service team at info@tinytags.com We can provide information on expected shipment dates and any potential delays, especially during high volume periods such as holida

To receive an update on the status of your order, please send an email our customer service team at info@tinytags.com We can provide information on expected shipment dates and any potential delays, especially during high volume periods such as holidays. In general, custom engraved or cut orders take approximately 8-12 business days to produce. Orders including pieces from the Madi Nelson collection (vertical names and dates) have an approximate 4 week production timeline.

How can I get an update on the status of my order?

Items from our Madi Nelson Collection, including vertical names and dates have a production timeline of approximately four weeks. You should receive a shipping notification email along with tracking information as soon as it ships.

Items from our Madi Nelson Collection, including vertical names and dates have a production timeline of approximately four weeks. You should receive a shipping notification email along with tracking information as soon as it ships.

What is the vertical charm production lead time and should I receive a tracking number?

Thank you for your interest in collaborating with our brand! If you are a content creator, influencer, or brand looking to partner with us for promotions, campaigns, or other collaborative efforts, please send your inquiries to romy@tinytags.com. Ple

Thank you for your interest in collaborating with our brand! If you are a content creator, influencer, or brand looking to partner with us for promotions, campaigns, or other collaborative efforts, please send your inquiries to <a href="mailto:romy@tinytags.com">romy@tinytags.com</a>. Please include your media kit or examples of your work if applicable.We look forward to hearing from you and potentially working together!

How do I inquire about collaboration opportunities with your brand?

Yes, Tiny Tags is open to considering donation requests for charity events or causes. To make a donation request, please send an email to info@tinytags.com. We will review your request and get back to you as quickly as possible.

Yes, Tiny Tags is open to considering donation requests for charity events or causes. To make a donation request, please send an email to <a href="mailto:info@tinytags.com">info@tinytags.com</a>. We will review your request and get back to you as quickly as possible.&#xA0;

Will Tiny Tags consider donation requests for charity events or causes?

If you find yourself needing to cancel an order for any reason, such as placing a redundant or mistaken order, please contact our customer service team promptly. We understand that things happen, and we will assist you by cancelling the order if it h

If you find yourself needing to cancel an order for any reason, such as placing a redundant or mistaken order, please contact our customer service team promptly. We understand that things happen, and we will assist you by cancelling the order if it has not yet been processed. Should the order be too far along to cancel, we may offer alternative solutions like store credit. Always provide your order number and any relevant details to facilitate a quicker resolution.

What should I do if I need to cancel an order?

Yes, you can request a production update or status on your order anytime. Our customer service agents are here to provide you with the most current information regarding your order. Whether it's still in production or ready for shipment, we're here t

Yes, you can request a production update or status on your order anytime. Our customer service agents are here to provide you with the most current information regarding your order. Whether it&apos;s still in production or ready for shipment, we&apos;re here to keep you informed every step of the way. Feel free to reach out to us via chat or email (info@tinytags.com), and we&apos;ll be happy to give you an update.