Orders take approximately 8 to 15 business days plus shipping for US orders (except for the Madi Nelson Collection which is approximately 4 weeks).

Orders take approximately 8 to 12 business days plus shipping for US orders (except for the Madi Nelson Collection which is approximately 4 weeks). Please note there may be manufacturing and shipping delays beyond our control due. Due to the custom nature of our personalized jewelry, we do not allow refunds due to shipping delays.

How long will it take to get my order?

We ship internationally! Simply select your country at checkout!. Please note – every country has laws pertaining to Duties and VAT. Duties and VAT are calculated as a percentage of the customs value of the goods (item + insurance + shipping).

Yes, we ship internationally. Simply select your country at checkout!Please note &#x2013; every country has laws pertaining to Duties and VAT. Duties and VAT are calculated as a percentage of the customs value of the goods (item + insurance + shipping). Any duties and taxes on your international shipment will be billed directly to you by the global carrier. We have no control over the amount nor do we know, when you make your purchase, how much your country is going to charge you. Packages can take several weeks to clear customs, we have no control over the amount of time a package may take in customs. Additionally, we are not responsible for items lost or misplaced in customs.

Do you ship overseas?

Items in our Madi Nelson Collection must be ordered by November 23rd at midnight EST for holiday delivery. Most custom orders (excluding certain items) must be placed by December 14th at midnight EST for holiday delivery. Items from our Quick Ship Co

Items in our Madi Nelson Collection must be ordered by November 23rd at midnight EST for holiday delivery.Most custom orders (excluding certain items) must be placed by December 14th at midnight EST for holiday delivery.Items from our Quick Ship Collection must be placed by noon EST on December 18th for holiday delivery.&#xA0;Items from our Quick Ship Collection (with USPS Overnight shipping selected at checkout) must be placed by noon EST on December 22nd for holiday delivery.<img src="https://attachments.gorgias.help/984vj29WaNzxPKGO/hc/eynJd7O9o369ERow/2025112017-3c59afc2-68c6-48b7-b46d-d27c240ac497-tt-shippingschedule_holiday_v1_dt.jpg" style="width: 300px;" class="fr-fic fr-dib">

Holiday Shipping Information 2025

We're available Monday - Friday 09:00 AM - 03:00 PM EDT.

tinytags

Shipping & Tracking

How can I change or cancel my order?

Order management

What is your return policy?

May I exchange my chain or return my Tiny Tags?

Returns and Exchanges

How do I care for my Tiny Tags?

Should I Choose 14K Gold or Gold Vermeil?

Do you offer ring resizing?

Are Tiny Tags sterling silver pieces, sterling silver?

What materials are available?

What chain lengths and pendant sizes are available?

How do I pick my ring size?

How are Tiny Tags made?

What is normal wear and tear?

Sizing, Materials and Care

What is your repair policy?

What is your warranty policy?

Warranty and Repairs

How will my gift arrive?

Gifts

Collaborate with Tiny Tags

What is Tiny Tags' chain replacement or repair policy?

How is the production timeline for custom orders and when can I expect my order to ship?

What shipping options are available and what do I do if there is a delivery issue?

What is Tiny Tags' process for addressing quality issues or errors with products?

Can I engrave the back of a charm after an initial purchase?

Is it possible to just buy a charm without the necklace?

Are engraved items eligible for return?

What if my order confirmation shows a mistake in the engraving?

Can you find out the length of a chain from a past order?

Can Tiny Tags accommodate an extra letter for engraving on a mini dog tag?

Can I exchange the chain of my necklace for a different length and how do I do that?

How can I get an update on the status of my order?

What is the vertical charm production lead time and should I receive a tracking number?

How do I inquire about collaboration opportunities with your brand?

Will Tiny Tags consider donation requests for charity events or causes?

What should I do if I need to cancel an order?

Can I get a production update or status on my order?