What shipping options are available and what do I do if there is a delivery issue?Updated 4 months ago
At Tiny Tags, we strive to ensure that your order is delivered promptly and securely. For shipping, we mostly rely on USPS for our deliveries. We offer upgraded shipping options at checkout, including USPS Priority and USPS Express for an additional fee.
If you encounter any delivery problems, such as a delay beyond the expected delivery date or a tracking status that indicates 'delivered' but you haven't received the package, we recommend the following steps:
- Check with neighbors or a centralized mailbox, as there can be cases of misdelivery.
- Wait for an additional 3 business days as packages sometimes show up within this timeframe.
- Contact us if the issue persists, we can file a claim with USPS on your behalf and seek a resolution.
We sincerely apologize for any inconvenience or frustration caused by shipping issues and we are committed to refunding shipping charges where errors have occurred on our part. Your satisfaction is paramount, and we will keep a close eye on the tracking to ensure delivery is completed as soon as possible.