What is your repair policy?Updated 10 months ago
Our Warranty:
Here at Tiny Tags we take great pride in our craftsmanship and stand by our quality and work. We offer a one-year warranty on all Tiny Tags in the event of any manufacturing errors or defects. Please note that our warranty does not include lost items, accidental damage (child pulling on the chain, inadvertent snagging or catching on clothes, etc., or normal wear and tear of your jewelry (scratching, rubbing over time). We are always here to help if needed, please contact [email protected] and include your name, purchaser's name, order number, and a brief description of the problem with a clear picture of the item.
Our Repairs Policy:
With proper wear and care, Tiny Tags are designed to last and be worn every day. If anything should happen to your Tiny Tags, we are happy to provide repair and refurbishing services to our customers. Repairs and refurbishing include chain breaks (for attached chain items), re-plating of our gold vermeil items, professional cleaning, buffing, and polishing to make your Tiny Tags look brand new. We do not make money on these services and are happy to provide this service to our customers at cost. Most services are under $45 and include one pre-paid shipping label to send back your item for repair. Most repairs take approximately 5 weeks after receipt of the item. To initiate a repair or refurbishment, please contact our customer service at [email protected]. Please provide the order number and/or full name of the purchaser along with a description of the repair/refurbishment (re-plating or professional polishing) that is needed and a clear picture of the item. Our team will respond with a cost for the service and an email invoice to complete payment, followed by a postage-paid return label.
Please package your Tiny Tags very carefully, we are not responsible for items lost in transit due to poor packaging. Items should be sealed in a small plastic zip-seal storage bag before being placed in a well-taped envelope or bubble mailer. We ask that items be packaged in separate zip-seal bags to not scratch during shipping and handling and that chains (if unattached) be packaged in their own zip-seal bag. Please do not send chains that do not need any repair. Please email [email protected] to initiate a repair.