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Collaborate with Tiny Tags
Please email [email protected] for all collaboration inquiries. ☺
What is Tiny Tags' chain replacement or repair policy?
If your Tiny Tags necklace chain or clasp has a fault or breaks, we apologize for the inconvenience and are committed to resolving the issue. For our products, we offer a one-year limited warranty which covers any defects in materials or workmanship.
How is the production timeline for custom orders and when can I expect my order to ship?
Thank you so much for shopping with Tiny Tags. We understand the excitement and anticipation in receiving your specially crafted order. Our custom engraved or cut orders, typically have a production timeline of approximately 8-12 business days. This
What shipping options are available and what do I do if there is a delivery issue?
At Tiny Tags, we strive to ensure that your order is delivered promptly and securely. For shipping, we mostly rely on USPS for our deliveries. We offer upgraded shipping options at checkout, including USPS Priority and USPS Express for an additional
What is Tiny Tags' process for addressing quality issues or errors with products?
At Tiny Tags, we place great emphasis on ensuring customer satisfaction and product quality. If you discover any quality issues or errors with your products, such as defective items, incorrect engraving, or any other problem straight out of the box,
Can I engrave the back of a charm after an initial purchase?
We understand that personalization is important to our customers. However, once a piece is complete, we are unable to add engravings to it. We recommend ensuring that all desired customizations are made at the time of initial purchase to avoid any di
Is it possible to just buy a charm without the necklace?
Yes, you can certainly purchase just the charm without a necklace. At Tiny Tags, we offer a variety of charms that can be bought individually to add to your existing jewelry. Individual tags and charms can be found here: https://tinytags.com/collecti
Are engraved items eligible for return?
All of Tiny Tags' engraved pieces, such as initials, are custom made to order and are not eligible for return. We emphasize the unique and personalized nature of each item, which means they are crafted specifically for you and cannot be restocked.
What if my order confirmation shows a mistake in the engraving?
If there is a concern that an order confirmation shows a mistake in the engraving, please reach out to us at [email protected] as soon as possible. Oftentimes, what appears to be an issue may be a stock thumbnail photo or misinterpretation of the con
Can you find out the length of a chain from a past order?
If you're looking to find the length of a chain from a past order, our team is able to look up this information for you. Please send us an email to [email protected] and provide us with order number and/or full name of the purchaser and the approxima
Can Tiny Tags accommodate an extra letter for engraving on a mini dog tag?
Yes, Tiny Tags can accommodate an extra letter for engraving on a mini dog tag in most cases. To request this special customization, place your order online and enter as much of the name as possible in the text field and leave a note in the notes sec
Can I exchange the chain of my necklace for a different length and how do I do that?
Hello!. If you've received a necklace but need a longer chain, we're here to help. To proceed with an exchange, please send an email to us at [email protected] with the original order number and/or the full name of the purchaser. With that informatio
How can I get an update on the status of my order?
To receive an update on the status of your order, please send an email our customer service team at [email protected] We can provide information on expected shipment dates and any potential delays, especially during high volume periods such as holida
What is the vertical charm production lead time and should I receive a tracking number?
Items from our Madi Nelson Collection, including vertical names and dates have a production timeline of approximately four weeks. You should receive a shipping notification email along with tracking information as soon as it ships.
How do I inquire about collaboration opportunities with your brand?
Thank you for your interest in collaborating with our brand! If you are a content creator, influencer, or brand looking to partner with us for promotions, campaigns, or other collaborative efforts, please send your inquiries to [email protected]. Ple
Will Tiny Tags consider donation requests for charity events or causes?
Yes, Tiny Tags is open to considering donation requests for charity events or causes. To make a donation request, please send an email to [email protected]. We will review your request and get back to you as quickly as possible.
What should I do if I need to cancel an order?
If you find yourself needing to cancel an order for any reason, such as placing a redundant or mistaken order, please contact our customer service team promptly. We understand that things happen, and we will assist you by cancelling the order if it h
Can I get a production update or status on my order?
Yes, you can request a production update or status on your order anytime. Our customer service agents are here to provide you with the most current information regarding your order. Whether it's still in production or ready for shipment, we're here t